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Our Strategic Solution

Identify, Aquire and Retain customers that truly value your products and services, with the help of our bespoke marketing and customer experience solutions. 

Scroll down to understand each stage of our strategic solution.

 
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Overview

Thanks for joining me. I'm Ed, Co founder of Exemplify and I'm going to take your through how we set up businesses for success with our marketing and customer experience strategies. 

We pride ourselves on offering completely bespoke strategies for each of our clients. No business is the same or neither should your customer acquisition and customer retention strategy. 

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1. Identify

We don't want you chasing just anyone. No we want you working with the best customers for your business. Customers who are a perfect fit for the solution you provide, understand the value you provide and have the means to become a highly profitable customer. 

In our Identify stage. We help you unpack many aspects of what makes a perfect customer as well as understanding your customers problems, emotions, needs and desires. Helping you to show them clearly how your solution will help elevate them to the place they desire. 

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2. The Customer Journey

Our customer journey process is designed so that everyone within your business is clear and aligned with what your prospects and customers need from your business at each stage of their engagement. 

We want to align your business objectives with your prospects and customers greatest needs. Helping you create an unforgettable, frictionless customer experience that keeps customers with your business for longer.  

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3. The Journey Presentation and Next Steps

Our Final stage is where everything comes to life. The processes, needs and desires have been identified and a pathway for your prospects and customers has been mapped out. Now we go into the fine details to make our customer journey map a reality.  

The journey presentation shows the customer journey map were everyone within the business can see what processes, technology, automations, communications, notifications are in place to help deliver a customer experience like no other for many aspects of your business. 

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What's Included

Customer discovery workshop

Through an extensive and hands-on workshop, we work with you to map out what your ideal customer looks like.

Customer journey workshop

Working with you, we’ll establish the different stages your customers will pass through. Helping you acquire or retain more customers

Scope and costing of strategy

For full visibility, we’ll provide a detailed breakdown of the costs involved to implement your strategy, including any use of third-party platforms or technology.

Customer journey strategy map

We’ll create a bespoke 12 - 18month strategy that incorporates various assets, content, paid media, website pages, and events, all working together to achieve better client acquisition.

Book a free consultation

Get in contact with us today and discover how we can you acquire and retain your ideal clients with incredible customer experiences

Book a free consultation

 

Schedule a Discovery Call

Get in contact with us today and discover how we can you acquire and retain your ideal clients with incredible customer experiences

Choose your meeting time

Select which time works best for you. If you're within Melbourne. I'd love to meet face to face. The coffee is on us. 

Unpack the needs for your business

Unpack what you need and how exemplify can help you acquire and retain your ideal clients.